beacen support
Find your
bearing.
Straight answers for routes, iPhone, Apple Watch and everything beyond the signal.
New to beacen? Start with the Field Guide
Choose a starting point
What needs attention?
Fastest way back
Common fixes
Most problems have a short route home.
Why won’t my GPX file import?
Check that the file ends in .gpx and contains a route or track. Try opening it from Files, Mail or another app through the share sheet. If it still will not import, send the file to support@beacen.app.
Why isn’t my route appearing on Apple Watch?
Open beacen on your paired Watch, then send the route again from iPhone. Once the route is on your phone, the transfer is local and does not require internet or mobile coverage.
How do I keep beacen visible when I raise my wrist?
On Apple Watch, open Settings, then General, Return to Clock and beacen. Choose After 1 Hour or While in Session. Menu wording may vary slightly by watchOS version.
Why is the offline map missing detail?
The route can remain available while uncached map tiles do not. Cache the map area before leaving coverage; any detail not already stored may still need connectivity.
Why isn’t my workout being recorded?
beacen is intentionally a navigation companion and does not record workouts. Start Apple Workout, Strava, WorkOutDoors or your preferred fitness app separately when you want an activity recorded.
Why has a shared route link stopped working?
The route owner may have stopped sharing it, which removes its public route and GPX download. Ask them for a new share link or the GPX file directly.
No close match yet. Try a device name or a shorter phrase, or email support.
See every field answerHuman support
Still off route?
Tell us what happened, which device you were using and the route name. If there’s an error message, include a screenshot—we’ll take it from there.
support@beacen.appFor details about routes, location and iCloud sync, read the privacy policy.